| JOB POSITION: EXECUTIVE HOUSEKEEPER | |
| JOB BRIEF: We are looking for an Executive Housekeeper who is responsible for supervising the maintenance and housekeeping staff and is answerable for any problem associated with housekeeping.
Their work doesn't involve the actual day-to-day cleaning duties, but just overseeing them. |
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| KEY RESPONSIBILITIES AND DUTIES | |
| Ø The executive housekeeper is responsible for the overall operation of the housekeeping department in a hotel
Ø Supervises the work of the housekeeping staff, develops work schedules, and inspects guest rooms and public areas to ensure that they meet the highest standards of cleanliness and order. Ø Orders supplies, equipment, and linens, and keeps records of inventory and budget expenditures. Ø Typically works a regular Monday-to-Friday schedule, although he or she may be required to work weekends and holidays. Ø Work on-call hours to respond to emergencies, such as a guest complaint about a dirty room or a broken piece of equipment. Ø Helping the manager create a training plan for new employees so that they can be prepared for their daily responsibilities Ø Communicating with other staff members to ensure that they are meeting their responsibilities and resolving any issues that arise Ø Making sure that cleaning supplies are readily available to all staff members who need them Ø Coordinating with architects and interior designers to ensure that design elements such as carpet patterns, lighting layouts, or paint colors are accurately reflected in the finished product Ø Organizing and coordinating the redecoration of rooms so they can be used for different purposes or events Ø Supervising staff, including interviewing, hiring, training, and firing employees as necessary Ø Organizing and planning housekeeping services including laundry, cleaning, and maintenance for large houses or businesses Ø Coordinating with event planners to arrange for catering, event setup, decoration, and other services needed for special events Ø Ensuring that all areas of the facility are clean and orderly at all times Ø In charge of overseeing and directing the cleaning activities for the hotel. Ø Preparing and planning work schedules in advance, and the Ø Handling customer service and complaints as well. Ø Cleaning materials and ordering new items to ensure that their workers have the proper tools to perform their job duties. Ø Has to be aware of the schedules of others in order to time the cleaning of rooms with other departments. Ø Informs workers about the procedures and policies that have to be followed while cleaning rooms. |
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| SKILLS AND REQUIREMENTS | |
| TECHNICAL SKILLS
Ø Must have hotel housekeeping experience Ø Expert management skills Ø Stress management and team motivational skills Ø Recruitment skills Ø Expert in managing budgets and accounts Ø Ability to deal with guests Ø Good communication skills Ø Good trainer and effective training skills Ø Excellent time management skills Ø Expert leader and a team player Ø Ability to take initiatives Ø Expert decision making abilities |
ATTRIBUTES
Ø Honest and trustworthy Ø Task oriented Ø Persistence and initiative towards job tasks. Ø Remains calm under pressure Ø Leads by example Ø Highly organized, able to prioritize tasks and work to a deadline Ø Reliable, punctual and well presented Ø Ability to work under pressure in all aspect of job function. Ø Excellent Customer care services |
| QUALIFICATIONS AND EXPERIENCE | |
| Ø A university degree or college diploma in hospital management, hotel management or business administration is usually required.
Ø Extensive experience as a cleaning supervisor may substitute for formal education requirements
Applications and CVs can be sent to cv@prosrecruit.com/ info@prosrecruit.com |
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