|JOB POSITION: DUTY MANAGER
|JOB BRIEF: We are looking for a Duty Manager to oversee facilities, security and customer service.
Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.
Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.
|Ø Supervises overall activities in the department.
Ø Supervises and delegates duties to supervisors and prepares work schedule for them.
Ø Develops weekly host’ schedules, monitors team attendance and put up the leave calendar
Ø Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
Ø Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
Ø Keeps knowledge/information of any change in hotel policy and procedure and enforce them.
Ø Ensures good communication and cooperation between front office department and other departments.
Ø Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
Ø Controls expenses of front office department.
Ø Maintains a personalized service standard of the reception by constant training and motivation of the team members.
Ø Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
Ø Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
Ø Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
Ø Ensure the Memo is accurate and correct for all departments
Ø Conducts daily briefings
Ø Blocks special room. Requests and personally checks them prior to the arrival of guests.
Ø Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
Ø Makes sure that the service of the front office host team and G.E.M. is prompt and attentive at all times.
Ø Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
Ø Conducts regular inspections of areas directly under his responsibility.
Ø Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
Ø Meets on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter.
Ø Communicate to management concerned, movement of guests and guest comments.
Ø Coordinates with the training department to implement training plans.
Ø Prepare revenue and occupancy forecasting
Ø Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs
Ø Maintains key control
Ø Conforms to the company’s Policies & Procedures.
Ø Performs Duty Manager responsibilities on rotating shifts
Ø Perform any other duties as assigned by the Management
|SKILLS AND REQUIREMENTS
Ø Being aware of others’ reactions and understanding why they react as they do.
Ø Communicating effectively in writing as appropriate.
Ø Very good command over written and spoken English.
Ø Willingness to learn new skills and work hard.
Ø Basic food and beverage service including kitchen skills.
Ø Excellent knowledge of guest related functions and guest service.
Ø Hands-on approach to all operational aspects.
Ø Is self-motivated and can work independently.
Ø Strong problem solving and analytical skill
Ø Ability to maintain guest confidentiality.
Ø Ability to communicate effectively.
Ø Possess good administration skills.
Ø Possess good interpersonal skills.
Ø Possess good computer skills.
Ø Physically fit to climb stairs and handle heavy luggage.
Ø Must be able to stand 8 hours a day while maintaining a smile and positive attitude.
Ø Must be able to work under a deadline.
Ø Must be able to work during the night
Ø Honest and trustworthy
Ø Task oriented
Ø Persistence and initiative towards job tasks.
Ø Remains calm under pressure
Ø Leads by example
Ø Highly organized, able to prioritize tasks and work to a deadline
Ø Reliable, punctual and well presented
Ø Ability to work under pressure in all aspect of job function.
Ø Excellent Customer care services
|QUALIFICATIONS AND EXPERIENCE
|Ø Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field
Ø Minimum of 2 years’ experience in a supervisory role
Ø Demonstrated commitment to customer service and high standards of
Ø Demonstrated experience in a fast paced, high pressure environment
Ø Formal supervisory, hospitality and management
Applications and CVs can be sent to firstname.lastname@example.org